What Information Do We Collect?
We collect information from you when you visit our service, register, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
- Phone Numbers
- Email Addresses
- Identification data, i.e., passport, driving licence details
- Arrival and departure dates
- Upon arrival, we will require the same information from your fellow travellers. Please ensure they are all aware of this to ensure a quick and efficient check-in.
How Do We Use The Information We Collect?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our service (we continually strive to improve our service offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- To administer a contest, promotion, survey or other site feature
- To send periodic emails.
How Do We Use Your Email Address?
By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have allowed us to contact them, either directly or through a third party. We do not send unsolicited commercial emails because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this policy. Note: If you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How Long Do We Keep Your Information?
We keep your information only so long as we need it to provide service to you and fulfil the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalise it so that we can’t identify you.
When do we use customer information from third parties?
We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming our customer, we receive information from a third party that provides automated fraud detection services to us. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings. Aside from that, we will not disclose any personal information without your permission for the purposes specified in this policy, unless required by law (for example, if required to do so by court order or for fraud prevention).
Our website contains links to a variety of other websites that promote the businesses and needs of our visitors. The Pepper Valley holds itself harmless for all data used on and reservations made through third-party websites/agents. Please review their privacy policies and terms and conditions.